Exchange policy
Post-delivery exchange rules and defective-item handling.
Last updated: 9 September 2026
Scope
This policy applies to products purchased from the Valoris Luxury online store. Hygiene items, custom-made, or used/untagged products are not eligible; product-page terms prevail when stated.
Exchange
You may request a size or colour exchange within 3 business days of delivery (Saturday–Sunday excluded). Items must be unused, tagged, and in original packaging. Exchange shipping is paid by the buyer except for defective/wrong items approved by operations. Exchanges depend on stock of the same or equivalent product; any price difference follows checkout rules.
No returns
We do not offer refunds or returns for change of mind. Sales are fulfilled under this exchange policy. Refunds are considered only for seller-caused defective/wrong shipments with operational approval.
Defects
Please report manufacturing or shipping defects, damage, or wrong items promptly with your order number and photos. Approved cases are handled by exchange; return shipping may be covered by the seller.
Process
Open an exchange from your order page or contact us via WhatsApp/phone with your order number. After we receive the item, we inspect it and notify you of the outcome.
Contact
Valoris Luxury
Zeybek Court, Sedat Simavi Cd. No 23, Girne 9930, KKTC
Phone: +90 548 844 18 08
Email: destek@valorisluxury.com
WhatsApp: Message us
Web: https://www.valorisluxury.com
Last updated: 2026-09-09